3 returns, repair, and parts ordering – Alpha Technologies APP 9022S User Manual

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3. Trouble-Shooting

016-537-B0-001 Rev. A

1-800-322-5742

(USA)

1-800-667-8743

(CANADA)

3.3 Returns, Repair, and Parts Ordering

Returns for Repair

For units that must be returned for repair, Alpha requires a Return Material

Authorization (RMA). An RMA can be obtained from Alpha Customer Service,

using either method listed below:

Download the necessary forms directly from Alpha's Web site, under

"Customer Service": www.alpha.com

Or call (800) 322-5742 for assistance.

Clearly mark the RMA on the units original shipping container. If the original

container is not available, make sure the unit is packed with at least three

inches of shock absorbing material to prevent shipping damage.

NOTE: Do not use popcorn-type material. Alpha Technologies is not

responsible for damage caused by improper packing on returned

units.

In addition to the returned unit, please include a copy of the power supply

maintenance log and any information relevant to the power supply failure.

Returns for Credit

For returns for credit, call (800) 322-5742.

Parts and Ordering Information

To order parts, contact the Alpha Technologies Customer Service Department

directly at:

United States

and Latin America:

(360) 647-2360

Canada:

(604) 430-1476

United Kingdom:

44-279-422110

Germany:

49-9122-997303

Middle East:

357-5-375675

To obtain emergency technical support

(7 days/week, 24 hours/day) call:

This manual is related to the following products: