Xylem SIT65 SATELLITE INTERNET TELEMETRY - Manual (Page 18)

Global Water Instrumentation
18
Technical Support:
Call Global Water for technical support or sales information:
Phone: (800) 876-1172
(979) 690-5560
Fax: (979) 690-0440
Email: [email protected] .
When calling for technical support, have as much of the following information ready
as possible:
Station ID# from the documentation or the label on the controller board
Radio Name from the documentation or the label on the radio modem
Model Number of the product experiencing problems
Serial Number of that product and for the SIT65 field station
Purchase order number that the equipment was purchased on
The Global Water sales order number or invoice number
Repair instructions and/or specific problems relating to the product
Be prepared to describe the problem you are experiencing including specific details
of the application, installation, and any additional other pertinent information.
In the event that the equipment needs to be returned to the factory for any reason,
please call to obtain a RMA# (Return Material Authorization). Do not return items
without a RMA# displayed on the outside of the package. Include a written
statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure your
shipment; Global Water’s warranty does not cover damage incurred during transit.