Acer Aspire V5-123 - Manual (Page 80)

80 - Frequently asked questions
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With your
support, we can reduce the amount of time a call takes and help solve
your problems efficiently. If there are error messages or beeps reported by
your computer, write them down as they appear on the screen (or the
number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase: