Xerox FreeFlow® Print Server version 6.0 - Manual (Page 88)

7 - 1 0 System Guide
Troubleshooting
• Is the file a true TIFF, or is it a TIFF wrapped in a PostScript
wrapper?
• Did the PostScript error page list the error as “Decomposition
Task Failed” to indicate that the tags and compression formats
of this file are not supported?
• What type of client and application were used to submit the
file?
• Can the TIFF image be viewed using any software package?
• Does the error page list errors such as “image mask”,
“Xeroximage” or “image” to indicate that the FTP transmission
of the file has corrupted the TIFF image data?
• If the file has an orientation problem, has an attempt been
made to change the orientation using the Xerox Client
Software print command orientation switch?
• What compression format was used to compress the file?
• What dots per inch (dpi) resolution was used or intended for
the file?
PDF problems
The following questions may be helpful to ask when trying to
isolate a PDF problem:
• Was the PDF created from the original PostScript using the
latest version of Adobe’s PDF Distiller?
• Does the original PostScript file print correctly?
• Will all of the pages of the job open with Adobe Acrobat?
• What application and/or PDF software created the PDF file?
• With the printer’s error pages turned on, does the printer
produce a PostScript error page?
• Has the file been redistilled again using a newer PostScript?
• Are all of the document fonts downloaded and included within
the job?
• What was used to create the PDF? PDF Writer or Adobe’s
PDF Distiller?