Total customer support – Milton CAT D6K User Manual
Page 14

Product Support. Your Cat Dealer
offers a wide range of services that can
be set up under a Customer Support
Agreement (CSA) when you purchase
your equipment. The dealer will help
you choose a plan that can cover
everything from the machine and
attachment selection to replacement.
This will help you get the best return
on your investment.
Remanufactured Components.
Save money with remanufactured parts.
You receive the same warranty and
reliability as new products at a cost
savings of 40 to 70 percent.
Service Capability. Whether in the
dealer’s fully equipped shop or in
the field, you will get trained service
technicians using the latest technology
and tools.
Selection. Make detailed comparisons
of the machines you are considering
before you buy. How long do components
last? What is the cost of preventive
maintenance? What is the true cost of
lost production? Your Cat Dealer can
give you answers to these questions.
Purchase. Consider the financing
options available as well as day-to-day
operating costs. This is also the time
to look at dealer services that can be
included in the cost of the machine to
yield lower equipment owning and
operating costs over the long run.
Operation. Improving operating
techniques can boost your profits.
Your Cat Dealer has training videotapes,
literature and other ideas to help you
increase productivity.
Replacement. Repair, rebuild or
replace? Your Cat Dealer can help
evaluate the cost involved so you can
make the right choice.
Maintenance. More and more equipment
buyers are planning for effective
maintenance before buying equipment.
Choose from your dealer’s wide range
of maintenance services at the time of
your purchase. Repair option programs
guarantee the cost of repairs up front.
Diagnostic programs such as Scheduled
Oil Sampling and Technical Analysis
help avoid unscheduled repairs.
SAFETY.CAT.COM™.
14
Total Customer Support
Your Cat Dealer offers a wide range of services that can be set up with a Customer Support
Agreement. The dealer can customize a plan for you, from PM service to total machine
maintenance, allowing you to optimize your return on investment.