Philips SPE9010CC - Manual (Page 19)

Troubleshooting
Online help
Refer to www.philips.com/support or www.philips.com/storageupdates for:
ƒ
Interactive help
ƒ Frequently asked questions
ƒ Firmware updates
Problems and tips
When you have a problem, make sure that the Multimedia Hard Disk contains the latest firmware.
Problem
Tip
PC does not detect Multimedia Hard Disk ƒ Check if your Multimedia Hard Disk is connect to
the power outlet
ƒ Switch on the Multimedia Hard Disk using the
on/off switch
ƒ Unplug the USB cable and plug it back in after 10
seconds
Blue LED will indicate when the device is powered.
No reaction to the supplied remote control ƒ Remote control is only functional when the
Multimedia Hard Disk is connected to the TV and
disconnected from the PC.
ƒ Check the power supply of the Multimedia Hard
Disk
ƒ Switch on the Multimedia Hard Disk
ƒ Point the remote control at the Multimedia Hard
Disk
ƒ Insert the batteries correctly
ƒ Insert new batteries in the remote control
ƒ Only the supplied remote control can operate the
Multimedia Hard Disk.
No image on TV screen ƒ Switch the TV on
ƒ Check the cable connections
ƒ Set the TV to the correct external input
No sound from the speaker(s) of the audio system ƒ Switch audio system on
ƒ Check the cable connections
ƒ Set the audio system to the correct extern al input
ƒ Set the output of the Multimedia Hard Disk to the
correct output (left/right RCA = Analog, SPDIF
Optical = Digital)
Cannot play a content file ƒ Make sure that the file format is supported by the
Multimedia Hard Disk
I cannot find the stored files when connected to TV ƒ Make sure that you have stored your movies, in the
‘Movies’ folder, your music in the ‘Music’ folder and
your pictures in the ‘Pictures’ folder or in their
subfolders.
Subtitles do not work ƒ Make sure that you have stored your subtitles in
the same folder as the corresponding movie.
ƒ Make sure that the subtitle file has the same name
(not the same extension) as the movie file.
Subtitles/Angle/Audio/Next or Previous does not work
when playing ISO files
• Some movies have restrictions defined in the
original DVD, which are also present in the
corresponding ISO file
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