VTech SN6187 Abridged manual - Manual (Page 99)

Appendix
92
Troubleshooting
The telephone does not respond to remote
commands.
Make sure you enter your remote access code correctly.
Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering system.
The answering system may not detect the remote
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
There may be interference on the phone line you are
using. Press dialing keys firmly.
The answering system does not record
messages.
Make sure that the answering system is on.
ANS ON should show on the cordless handset and
/ANS ON/OFF light on the telephone base should
be on.
Make sure the memory of the answering system is
not full.
If you subscribe to voicemail service, change the
number of rings so that your answering system
answers before your voicemail answers. To determine
how many rings activate your voicemail, contact your
telephone service provider.
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