VTech CS6429-5 Manual - Manual (Page 60)

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Appendix
Troubleshooting
If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges
may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your service provider for more information.
1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET
appear alternately on the handset and it does not work at all.
The handset may be deregistered from the telephone base. Refer to Add and register
a handset (optional) on page 53 to register the handset to the telephone base.
LOW BATTERY shows on the handset screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 10 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and install the battery again, then charge for up to 10 hours.
If the handset is in the telephone base or charger but
CHARGE light on the handset is
not on, refer to The CHARGE light is off below.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before LOW BATTERY appears on the screen (page 5).
Purchase a new battery. Refer to Battery installation (page 3).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and
securely (page 2).
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
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