Plantronics Calisto 540 - Manual (Page 15)

Plantronics P540-M User Guide 15
Why does the display show
“Sign in…” or “Please
Upgrade…”when the phone
is already connected to my
computer? When the phone is not connected to Microsoft Office Communicator (because the computer
does not have Microsoft Office Communicator installed, or has a version of Microsoft Office
Communicator that does not support the phone), the “Sign in” or “Please Upgrade” messages are
displayed, and you can use the phone as an audio device only.
• Make sure that the correct version of Microsoft Office Communicator 2007 R2 is installed on
your computer.
• Make sure that you are signed in to Microsoft Office Communicator.
• Make sure that the P540-M is selected as the device in the Set Up Audio and Video page of
Microsoft Office Communicator.
• Make sure that your network connection is active.
Why can’t I make outgoing
calls from my phone when my
computer is locked? Your system administrator controls management settings for P540-M. See your system
administrator about how to change the rules for your phone’s functionality.
Why isn’t the phone playing any
sounds from Microsoft Office
Communicator? Your sounds might be set to No Sounds in Windows. Click Start, click Control Panel, and then
double-click Sound to open the Sound window. Click the Sounds tab, and then under Sound
Scheme, make sure that you have selected something other than No Sounds. If you have chosen
a .wav file under Sounds, click the Test button to check that it works.
5 troubleshooting