3Com NBX 2101 - Manual (Page 37)

Phantom Mailbox 37
Phantom Mailbox A phantom mailbox is a voice mailbox that does not have an actual
telephone associated with it.
Example:
■
A sales representative who travels constantly for your organization
does not have an actual office but must have a way to receive
telephone messages from customers. The representative can retrieve,
forward, and save messages in the same way that any other employee
can but would not have a physical telephone connected to your NBX
system.
■
An employee lives a long distance from your offices and works from
home. With a phantom mailbox, customers and others can leave
messages in the employee’s phantom mailbox, and the employee can
call in to the NBX system to retrieve messages.
You retrieve messages from a phantom mailbox the same way you
retrieve messages from a personal mailbox. See
“Listening to Messages”
earlier in this chapter.
Group Mailbox A group mailbox is a voice mailbox from which a group of users can
retrieve messages, rather than one user. Your administrator creates group
mailboxes and can explain to you how to retrieve messages in the group
mailbox.
Example:
■
During nonbusiness hours, the system can send incoming telephone
calls for your sales department to a group mailbox. Your administrator
assigns to the appropriate sales people the ability to listen to, forward,
or otherwise handle all messages that are directed to the group
mailbox.
On an NBX Business Telephone, your administrator can assign a Message
Waiting Indicator to an Access button so that you can access group
mailbox. The light next to the button indicates when the group mailbox
has messages in it