Frequently asked questions – Zoom Dialer 27 User Manual

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Frequently Asked Questions

Q: Why doesn't my dialer work?

There are a number of reasons the dialer might not work.
1) Is the dialer plugged in?

a) Is the power adapter plugged into the dialer's power jack, and

into a working wall outlet?

b) Is one end of the dialer's short phone cord plugged into the

dialer's phone jack, and the other end into a working wall jack

for your phone line?

2) Is the dialer's phone line plugged into the right dialer phone jack?

a) If the Dialer's LED is on solidly, please switch the phone line to

the dialer's other jack.

Q: Why doesn't the dialer dial my hotline number?
A:

There are a number of possible reasons:

1) Did you hear the acknowledgment beeps when you programmed the

hotline number?

2) Did you hear the acknowledgment beeps when you configured a

trigger?

3) The trigger you programmed isn't occurring.

a) Did you wait long enough for a trigger of a pause after coming

off-hook?

b) If your trigger is a long first tone of the hotline number,

Did you make sure to press the first digit of the hotline

number, and not some other key?

ii) Did you remember to hold the key down for a second or

longer?

c) If your trigger is going off-hook, is the line in fact going off-

hook?

d) If your trigger is the dialer powering up, is the dialer in fact

getting power? Check to see that the dialer's LED flashes.

4) The dialer may be defective.
Q: When I dial in toll restriction mode, why do the dialed digits

sometimes sound soft?

When the tones are soft, the dialer is storing dialed digits while

preventing them from being heard by the central telephone office. If the

tones were loud, the central phone office would hear them and get

confused.

Q: When should I consider having the dialer generate longer or louder

tones?

If you hear the dialer dialing tones at the right time and those tones

don't get you to the hotline number, or to the person you called, you may

need to make the tones longer or louder. See the Settings section.

Q: How can I make the dialer dial faster?
A:

You can program the dialer to use shorter tones. See the previous

question.