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Troubleshooting guide – WhisperKool 2500 User Manual

Page 22

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Page 20

SL 082411

TROUBLESHOOTING GUIDE

Solution

Unit should be level in wall to prevent leaking
Check drain line to make sure water can flow freely.
Disconnect drain and clear out

Fix Drain line so there is a downward slope from the unit to the drain.

Melt ice with blow drier. Soak up with a towel

Solution

Make sure fan is unobstructed; clean evaporator if necessary
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Compressor may have overheated. Shut unit off for 1 hour

to allow compressor to cool. Turn back on and check for

cooler air flow out. If compressor runs, check for and clean

condenser coil as possible cause of compressor overheat-

ing. If problem repeats, call customer service.

Solution

Call Customer Service at 800-343-9463
Compressor may have overheated. Shut unit off for 1 hour

to allow compressor to cool. Turn back on and check for

cooler air flow out. If compressor runs, check for and clean

condenser coil as possible cause of compressor overheat-

ing. If problem repeats, call customer service.

Solution

Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463

Solution

Move bottle probe to a more central location.
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463
Call Customer Service at 800-343-9463

Solution

Install proper vapor barrier

Unit leaks water

Possible Cause

Unit is not level

Drain line clogged or kinked

Drain is clogged preventing water form escaping

Drain line does not have a downward slope

Coil is iced causing drain pan ice and water overflowing

Unit runs but does not cool
Possible Cause

Lack of air flow

Compressor not running

Unit undersized

Fans run but compressor does not.

Evaporator fan runs but compressor does not
Possible Cause

Compressor and/or starting components faulty

Fans run but compressor does not.

Compressor runs; evaporator fan does not
Possible Cause

Faulty fan motor

Faulty fan relay

Compressor short cycles
Possible Cause

Evaporator fans blow on bottle probe

Unit low on refrigerant charge

Condensing fan motor/capacitor faulty

Compressor and /or starting components faulty

Humidity in cellar too high
Possible Cause

Cellar vapor barrier not sufficient