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Wd service and support, Accessing online support, Contacting wd technical support – Western Digital My Passport Elite User Manual

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WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at

support.wdc.com

. If the answer is not available

or, if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at

https://www.wdc.com/register

.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

Downloads - Download drivers, software, and updates for your WD product.

Registration - Register your WD product to get the latest updates and special offers.

Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.

Knowledge Base - Search by keyword, phrase, or answer ID.

Installation - Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.

North America

Asia Pacific

English

800.ASK.4WDC

Australia

1 800 42 9861

(800.275.4932)

China

800 820 6682/+65 62430496

Spanish

800.832.4778

Hong Kong

+800 6008 6008

India

1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)

Europe (toll free)*

00800 ASK4 WDEU

Indonesia

+803 852 9439

(00800 27549338)

Japan

00 531 650442

Korea

02 703 6550

Europe

+31 880062100

Malaysia

+800 6008 6008/1 800 88 1908/+65 62430496

Middle East

+31 880062100

Philippines

1 800 1441 0159

Africa

+31 880062100

Singapore

+800 6008 6008/+800 608 6008/+65 62430496

Taiwan

+800 6008 6008/+65 62430496

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,

Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.