VTech CS6124-2 - Manual (Page 43)

39
Appendix
Appendix
The answering system does not respond to remote commands .
Make sure your remote access code is correct (page 23).
Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Press the dialing keys firmly
when dialing.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work .
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone service.
Contact your service provider for more information.
Common cure for electronic equipment .
If the telephone is not responding normally, put the cordless handset in the telephone base.
If it does not respond, try the following (in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base.
5. Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
•
•
•
•
•
•
•
•
•
•
•
Troubleshooting