Vanguard Managed Solutions 3400 Series - Manual (Page 72)

Return Procedures-2
Factory Repair To return equipment for factory repair, call the Vanguard Networks Technical
Support Center at (800) 544-0062, for return authorization and instructions. When
you call, you will be given a Return Material Authorization (RMA) control number.
Mark this number clearly on the shipping container for ease of identification and
faster service. The RMA control number provides a convenient tracking reference
for both parties. Please have the following information available for each piece of
equipment you return:
• Product name and description
• Serial number
• Failure symptoms
Packaging
Guidelines for
Equipment Return Data communications equipment or parts that are to be returned to Vanguard
Networks for any reason must be properly packaged to prevent damage in shipment
and handling.
If the original packing material and shipping container are available, reuse these
items to return equipment. If these items are not available, it is your responsibility to
package the contents in a manner that protects the equipment from damage during
normal shipping and handling. Responsibility for damage to equipment during
transit must be resolved between you and the carrier. Vanguard Networks can
provide you with specific packaging instructions upon request.