Viking 56K - Manual (Page 26)

VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE
5 Troubleshooting
This chapter will cover some solutions to some common problems you may expe-
rience when installing your Viking PC Card modem. Some solutions may not
apply to your operating system or may not be listed. If your problem is not
answered in the following sections, please proceed to page 39, on contacting
Viking for support. For software problems, please refer to the communication
software “User Guide” for solutions.
General
Problem
Modem does not respond, modem
communication error or modem
not found.
Solution
• Did you select the correct modem type? If the Viking
modem is not listed, try a Hayes compatible modem.
• Is the COM/Serial cable completely plugged into its port
and are all of the connections secure?
• Check your computer’s BIOS setup. You may need to dis-
able a built-in COM port to prevent conflict.
• Is your operating system set to the correct Com port and
IRQ? Please refer to chapter 4, “Technical Notes” for
detailed information.
• Did you select the correct COM port? Usually, the com-
munication software selects the COM port automatically
during installation. Be sure that the COM port setting in
your communication software matches the setting used in
your “Card and Socket Services” software.
• Check your computer for conflicting COM port settings.
• Does your system recognize your Viking external
modem?
• If the modem stop after the computer enters power-sav-
ing mode, disabling this feature is recommended.
Chapter 5 24