Service information, Warranty – Viking F20455A User Manual

Page 17

Service Information

If service is required, call your dealer or authorized service
agency. The name of the authorized service agency can be
obtained from the dealer or distributor in your area.

Have the following information readily available.

• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are
unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641, or write to

VIKING RANGE CORPORATION

PREFERRED SERVICE

111 Front Street

Greenwood, Mississippi 38930 USA

Record the information indicated below. You will need it if
service is ever required. The model and serial number for your
grill is located on an identification plate located under the drip
tray in the rear left corner next to the inlet pipe.

Model no. _____________________ Serial no. ________________

Date of purchase __________ Date installed ________________

Dealer’s name __________________________________________

Address ________________________________________________

_______________________________________________________

If service requires installation of parts, use only authorized parts
to insure protection under the warranty.

Keep this manual for future reference.

Warranty

PROFESSIONAL SERIES OUTDOOR GAS GRILL WARRANTY

ONE YEAR FULL WARRANTY

Outdoor gas grills and all of their component parts, except as detailed below*, are warranted to be free from
defective materials or workmanship in normal household use for a period of twelve (12) months from the date of
original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part
which fails or is found to be defective during the warranty period.

*Painted and decorative items are warranted to be free from defective materials or workmanship for a period of
ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING
DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE. Viking Range Corporation
uses the most up-to-date processes and best materials available to produce all color finishes. However, slight
color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as
differences in kitchen lighting, product locations, and other factors.

FIVE YEAR LIMITED WARRANTY

Any burner assemblies, TruSear™ infrared burner, infrared rotisserie burner, or porcelain grill grate which fails due
to defective materials or workmanship in normal household use during the second through fifth year from the
date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner
paying all other costs, including labor. Corrosion, scratching, and discoloration due to improper use and care of
the outdoor product is excluded from this warranty.

LIFETIME LIMITED WARRANTY

Any stainless steel part or porcelain grill grate which rusts through due to defective materials or workmanship in
normal household use during the fifth through the useful lifetime of the grill from the date of original retail
purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs,
including labor.

NINETY (90) DAY RESIDENTIAL PLUS WARRANTY. This warranty applies to applications where use of the
product extends beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire
stations, private clubs, churches, etc. This warranty excludes all commercial locations such as restaurants, food
service locations and institutional food service locations.

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the warranty.

This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, loss of electrical power to the product for any reason, alteration, improper installation,
improper operation, or repair or service of the product by anyone other than an authorized Viking Range
Corporation service agency or representative. This warranty does not apply to commercial usage. Warrantor is
not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of
contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Warrantor’s liability on any claim of any kind, with
respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or service or
part thereof which gives rise to the claim.

WARRANTY SERVICE: Under the terms of this warranty, service must be performed by a factory authorized
Viking Range Corporation service agent or representative. Service will be provided during normal business
hours, and labor performed at overtime or premium rates shall not be covered by this warranty. To obtain
warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range
Corporation service agent, or Viking Range Corporation. Provide model and serial number and date of original
purchase. For the name of your nearest authorized Viking Range Corporation service agency, call the dealer from
whom the product was purchased or Viking Range Corporation. IMPORTANT: Retain proof of original purchase
to establish warranty period.

The return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return
the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety
arise which could affect you.

Any implied warranties of merchantability and fitness applicable to the above described burner assemblies,
infrared rotisserie burners, porcelain grill grates, and stainless steel parts are limited in duration to the period of
coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.

Specifications subject to change without notice.