Troubleshooting, For technical assistance call – Viper Hayward 5500 User Manual
Page 17

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Use Only Genuine Hayward Replacement Parts.
Troubleshooting
Problem
Cause
Solution
Slow or no Forward
Movement
Low or no Water Pressure
Check Filtration and Booster Pumps, Valves,
Cleaner Connections. Check Cleaner Pressure.
(Page 10)
No Spin-Out
Cam Not Properly Installed
Open Cam Cap. Check that Cam and
Thumbscrew are Properly Installed.
Close Cam Door.
(Page 12)
Cleaner Does Not Reach
Furthest Point in Pool
Hose Too Short
Check Hose Length
(Page 7)
Hose Frequently Tangles
Floats Not Evenly Spaced
Check Floats are evenly spaced, one float 18"
inches from each end and a third float in the
middle, 5 feet from either end.
Hose Too Long
Check Hose Length
(Page 7)
Spin-Out Too Long and/or
Too Frequent
Check Summer/Winter Position of Cam.
(Page 12)
Use Spin-Out Cam with Fewer Prongs.
(Page 12)
Cleaner Head Cannot
Escape from Some Corners
Spin-Out Too Short
Change Cam to Winter Position.
(Page 12)
Cleaner Head Rotates More
Than 3/4 Turn During Spin-Out
Spin-Out Too Long
Change Cam to Summer Position.
(Page 12)
Sweep Hose Sprays Out Of Pool
Little Or No Sweep Hose Movement
Viper Running On Side
Sweep Hose Too Strong
Reduce Sweep Hose Power (Page 13)
Sweep Hose Too Weak
Hole In Sweep Hose
Heavy Debris
Hose Floats Placed Incorrectly
Increase Sweep Hose Power (Page 13)
Replace Sweep Hose (P/N AX5000RSHA)
Empty Bag
Refer to "Sizing Pressure Hose" (Page 7)
For Technical Assistance Call:
1-800-227-1477