VTech ia5870 - Manual (Page 45)

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Problem Suggestion
The telephone does
not ring when there is
an incoming call
• Make sure the ringer is on (See page 9)
• Make sure the telephone line cord and power adapter are plugged in properly (see page 4)
• The cordless handset may be too far from the telephone base Move it closer to the telephone
base
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously Try unplugging some of them
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact the local telephone company (charges may apply)
• Other electronic products can cause interference to your cordless telephone Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones
• Test a working telephone at the telephone jack If another telephone has the same problem, the
problem is in the telephone jack Contact your local telephone company (charges may apply)
• The telephone line cord might be malfunctioning Try installing a new telephone line cord
• Re-install the battery pack and place the cordless handset in the telephone base
• Wait for the cordless handset to synchronize with the telephone base To be safe, allow up to
one minute for this to take place
Troubleshooting
Additional information