Thermador DWHD94EP - Manual (Page 20)

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Statement of Limited Product Warranty
Thermador Dishwashers
What this Warranty Covers & Who it Applies to: The limited warranty
provided BSH Home Appliances (“Thermador”) in this Statement of
Limited Product Warranty applies only to Thermador dishwashers
(“Product”) sold to you, the first using purchaser, provided that
the Product was purchased: (1) for your normal, household (non-
commercial) use, and has in fact at all times only been used for normal
household purposes; (2) new at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial use; and (3) within
the United States or Canada, and has at all times remained within the
country of original purchase. The warranties stated herein apply only to
the first purchaser of the Product and are not transferable.
• Please make sure to return your registration card; while not
necessary to effectuate warranty coverage, it is the best way for
Thermador to notify you in the unlikely event of a safety notice
or product recall.
How Long the Warranty Lasts: Thermador warrants that the Product
is free from defects in materials and workmanship for a period of three
hundred sixty five (365) days (i.e., 1 year) from the date of purchase.
The foregoing timeline begins to run upon the date of purchase, and
shall not be stalled, tolled, extended, or suspended, for any reason
whatsoever. Labor and shipping costs are included in this basic
coverage.
Extended Limited Warranty: Thermador also provides these additional
limited warranties:
• Year Limited Warranty: Thermador will repair or replace
any component that proves to be defective in materials or
workmanship (excludes labor charges).
• Year Limited Warranty on Electronics: Thermador will repair
or replace any Thermador microprocessor or printed circuit board
if it proves to be defective in materials or workmanship (excludes
labor charges).
• Year Limited Warranty on Dish Racks: Thermador
will replace the upper or lower dish rack (excluding rack
components), if the rack proves defective in materials or
workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through:
Thermador will replace your dishwasher with the same model
or a current model that is substantially equivalent or better in
functionality, if the inner liner should rust through (excludes
labor charges). Thermador will replace the stainless steel door if
the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and
shall not be stalled, tolled, extended, or suspended, for any reason
whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty
period, Thermador or one of its authorized service providers will repair
your Product without charge to you (subject to certain limitations
stated herein) if your Product proves to have been manufactured with
a defect in materials or workmanship. If reasonable attempts to repair
the Product have been made without success, then Thermador will
replace your Product (upgraded models may be available to you, in
Thermador’s sole discretion, for an additional charge). All removed
parts and components shall become the property of Thermador at its
sole option. All replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this warranty
shall not be extended with respect to such parts. Thermador’s sole
liability and responsibility hereunder is to repair manufacturer-defective
Product only, using a Thermador-authorized service provider during
normal business hours. For safety and property damage concerns,
Thermador highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; Thermador will
have no responsibility or liability for repairs or work performed by a
non-authorized servicer. If you choose to have someone other than an
authorized service provider work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers
are those persons or companies that have been specially trained on
Thermador products, and who possess, in Thermador’s opinion, a
superior reputation for customer service and technical ability (note that
they are independent entities and are not agents, partners, affiliates
or representatives of Thermador). Notwithstanding the foregoing,
Thermador will not incur any liability, or have responsibility, for the
Product if it is located in a remote area (more than 100 miles from an
authorized service provider) or is reasonably
inaccessible, hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you request,
Thermador would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be fully liable
and responsible for any travel time or other special charges by the
service company, assuming they agree to make the service call.
Out of Warranty Product: Thermador is under no obligation, at law or
otherwise, to provide you with any concessions, including repairs,
pro-rates, or Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein
excludes all defects or damage that are not the direct fault of
Thermador, including without limitation, one or more of the following:
(1) use of the Product in anything other than its normal, customary and
intended manner (including without limitation, any form of commercial
use, use or storage of an indoor product outdoors, use of the Product
in conjunction with air or water-going vessels); (2) any party’s willful
misconduct, negligence, misuse, abuse, accidents, neglect, improper
operation, failure to maintain, improper or negligent installation,
tampering, failure to follow operating instructions, mishandling,
unauthorized service (including self-performed “fixing” or exploration
of the appliance’s internal workings); (3) adjustment, alteration or
modification of any kind; (4) a failure to comply with any applicable
state, local, city, or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the product in strict
conformity with local fire and building codes and regulations; (5)
ordinary wear and tear, spills of food, liquid, grease accumulations, or
other substances that accumulate on, in, or around the Product; and
(6) any external, elemental and/or environmental forces and factors,
including without limitation, rain, wind, sand, floods, fires, mud slides,
freezing temperatures, excessive moisture or extended exposure to
humidity, lightning, power surges, structural failures surrounding
the appliance, and acts of God. In no event shall Thermador have
any liability or responsibility whatsoever for damage to surrounding
property, including cabinetry, floors, ceilings, and other structures
or objects around the Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages on external
surfaces and exposed parts; Products on which the serial numbers
have been altered, defaced, or removed; service visits to teach you
how to use the Product, or visits where there is nothing wrong with the
Product; correction of installation problems (you are solely responsible
for any structure and setting for the Product, including all electrical,
plumbing or other connecting facilities, for proper foundation/flooring,
and for any alterations including without limitation cabinetry, walls,
floors, shelving, etc.); and resetting of breakers or fuses. TO THE
EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR
EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY,
OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY
WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL
BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED
WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT,
“BUSINESS LOSS”, AND/OR PUNITIVE DAMAGES, LOSSES, OR
EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM
WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING
EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY
CAUSED EXCLUSIVELY BY Thermador, OR OTHERWISE. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt to
alter, modify or amend this warranty shall be effective unless authorized
in writing by an officer of BSH.
How to Obtain Warranty Service: TO OBTAIN WARRANTY SERVICE FOR
YOUR PRODUCT, YOU SHOULD CONTACT THE NEAREST THERMADOR
AUTHORIZED SERVICE CENTER, OR CALL 800-735-4328, or write
Thermador at: BSH Home Appliances - 5551 McFadden Avenue,
Huntington Beach, CA 92649 /