Toshiba Multifunctional Digital System GA-1190 - Manual (Page 53)

Troubleshooting 51
General errors
Cannot print the start page
Details
When a start page cannot be printed after the power-ON of this equipment even though start
page printing has been enabled, this could be an error in the hardware. Contact your service
representative.
Cannot print jobs
Details
This could be an error in the software caused by the property settings of an inappropriate printer
driver. However, it could be an error in the hardware when the job cannot be printed from any of
the computers.
The checklist below helps you identify the cause of the error and search for more information
about solving it.
No. Check Item Yes No Countermeasure
1 Is printing disabled from all the client
computers connected? Next
Step
Refer to the following section to
troubleshoot the condition:
P.42 “Equipment detection
and printing check”
2 Is the job monitored using print monitor-
ing utilities, such as PCONSOLE or
Print Manager? Next
Step
See the following section for
troubleshooting.
P.42 “Equipment detection
and printing check”
3 Can you analyze the problem by the
error message and solve it? Next
Step
Refer to the following sections
to troubleshoot the condition:
P.52 “When printing cannot
be performed”
P.52 “Printer driver general
errors”
P.57 “Error message list”
4 Can you print to this equipment? End Contact your service represen-
tative.