Toshiba DK40i - Manual (Page 5)

Innovative
Applications And Benefits
*Note: Some feature implementation may require additional auxiliary equipment.
Features That Provide Call Answering Options:
• Automatic Call Distribution (ACD)—available with DK40i
Calls are queued to wait for the next available agent. Incoming calls are distributed evenly, maximizing
productivity and assuring quick, efficient call handling.
• Automated Attendant
Answers and routes incoming calls 24 hours-a-day. Assures that calls are efficiently managed when call
volumes are high, when your receptionist is on a break or at lunch, and after regular hours.
•Voice Mail Integration
Allows callers to leave detailed messages for specific employees. Assures that the customer’s needs are
addressed as quickly as possible.
• Direct Inward Dialing (DID)—available with DK40i
Routes incoming calls directly to specific stations without going through the answering position.
• Multiple Directory Numbers
Station extension numbers can appear on multiple telephones and individual telephones can have multiple
station extension numbers, maximizing call-coverage flexibility.
• Dialed Number Identification Service (DNIS)—available with DK40i
Routes incoming calls exactly where you want them to go according to the number dialed, and identifies
the type of call on the telephone’s LCD display.
• Caller ID
Displays the caller’s name, telephone number and customer profile from your database (with CTI applica-
tions). Your employees will be fully prepared to handle calls with maximum effectiveness and provide
personalized customer service.
• Off-Hook Call Announce
Ensures that important calls aren’t missed. Enables a station to converse with another busy station user.
Call announcements can go through the handset or the telephone speaker.
Features That Provide Networking Options:
• Remote Branch Office Extensions
The MCK EXTender products enable groups of remote workers to have digital telephone extensions from
your main location’s Strata DK telephone system, with the same functionality as your main office system.
• Tie Lines—available with DK40i
Connect a DK40i to another telephone system in a private communications network.
• Voice over Internet Protocol (VoIP)—available with DK40i
Ideal for businesses with multiple offices. By routing office-to-office calls over the Internet or your private
intranet, you bypass long-distance toll charges, saving substantial cost. You’ll also improve call-center
effectiveness and customer service.
• Direct Inward System Access (DISA)
Saves money by allowing employees to use your company’s calling network when they’re traveling.
• Centrex Integration
Group access to Centrex lines enables you to get maximum benefits from Centrex features with ease,
while saving significant cost.
Integrated Services Digital Network (ISDN):
available with DK40i
• Primary Rate Interface (PRI)
PRI is used to send and receive voice and/or data calls over the same network. The call-by-call feature saves
money by allocating PRI channels on demand for usage of services such as DID, Tie, FX, WATS, 800, etc.
• Basic Rate Interface (BRI)
Station-side connection provides a low-cost ISDN solution that enables you to connect devices such as a
PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone,
or other devices that benefit from an all-digital transmission link. Trunk-side connection enables all your
telephones to use BRI lines for incoming and outgoing calls.
Computer Telephony Integration (CTI):
• Industry Standard CTI
Strata DK systems fully support Microsoft ® TAPI—the industry-standard method of Computer Telephony
Integration, enabling you to enjoy the full range of advanced benefits CTI can offer.
• Caller ID Applications
Caller Identification and automatic retrieval of customer profile data are the most popular CTI applications.
When the phone rings, the telephone’s LCD displays the caller’s telephone number, and the TAPI PC
application displays the caller’s profile. This enables you to provide fast, accurate, personalized
customer service.
• Data Switching
Allows your PC and telephone to share existing wiring for voice and data calls, eliminating the need for
costly additional interoffice networks and extra wiring.
TSD.1728 DK14/14i Brochure 11/13/02 3:06 PM Page 10