Telex STRATUS 50-D - Manual (Page 13)

Page 11
CUSTOMER SERVICE
For information or technical assistance, call or write to Telex at:
Customer Service Department
Telex Communications, Inc.
12000 Portland Ave. So.
Burnsville, MN 55337 U.S.A.
(952) 884-4051
When returning equipment for repair, please enclose an explanation of
the problem. And, if the equipment is covered under warranty, please
enclose a copy of your proof of purchase. The equipment must be
accompanied by documentation stating your name, return address, and
telephone number.
Return equipment for factory repair to:
Customer Service Department
Telex Communications, Inc.
1720 East 14th St.
Glencoe, MN 55336 U.S.A.
(320) 864-3177
Warranty Repairs - If in warranty, no charge will be made for the repairs.
Equipment being returned for warranty repair must be sent prepaid and
will be returned prepaid.
Non-Warranty Repairs - Equipment that is not under warranty must be
sent prepaid to Telex. If requested, an estimate of repair costs will be
issued prior to service. Once your approval for repair, and repair of
equipment is completed, the equipment will be returned on a collect
basis. Collect charges may be avoided by sending a signed check for
payment in full along with your signed estimate approval form (the
estimate includes the shipping charge).