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Tomtom limited warranty, Warrantor, What this warranty covers – TomTom ONE User Manual

Page 44: What this warranty does not cover, How to make a warranty claim, Tomtom limited warranty 15

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TomTom limited warranty

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TomTom limited warranty

WARRANTOR

Non-U.S. and non-Canadian purchases: If you have made your purchase

outside the United States and Canada, this Limited Warranty is granted by and

this Limitation of Liability is stipulated for the benefit of TomTom International

B.V., Rembrandtplein 35, 1017 CT Amsterdam (The Netherlands).

WHAT THIS WARRANTY COVERS

1) TomTom International B.V. (“TomTom”) warrants to you that the Hardware

will be free from defects in workmanship and materials under normal use

(“Defects”) for a period of one (1) year from the date that the Hardware was

first purchased by you (“Warranty Period”). During the Warranty Period the

Hardware will be repaired or replaced at TomTom’s choice (“Limited

Warranty”) without charge to you for either parts or labour. This Limited

Warranty covers the replacement of the Hardware only. If the Hardware is

repaired after the Warranty Period has expired, the Warranty Period for the

repair will expire six (6) months after the date of repair.

WHAT THIS WARRANTY DOES NOT COVER

2) The Limited Warranty does not apply to normal wear and tear, does not

apply when the Hardware is opened or repaired by someone not authorized

by TomTom and does not cover repair or replacement of any Hardware or part

thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat

and accident, abuse, non-compliance with the instructions supplied with the

Hardware, neglect or misapplication. The Limited Warranty does not cover

physical damage to the surface of the Hardware. This Limited Warranty does

not cover any software that may accompany or be installed on the Hardware.

The Limited Warranty does not cover the installation, removal or maintenance

of the Hardware or any costs related herewith.

HOW TO MAKE A WARRANTY CLAIM

3) In order to make a claim of a Defect, you must contact TomTom by email

during the Warranty Period via www.tomtom.com to explain the Defect and to

obtain an RMA number (Return Materials Authorization) if necessary. You

must return the Hardware during the Warranty Period, along with an

explanation of the Defect, to the address provided to you by TomTom. If a

defect arises and a valid claim under this Limited Warranty is received by

TomTom after the first one hundred and eighty (180) days of the Warranty

Period, TomTom is entitled to charge you for any reasonable shipping and

handling costs made in connection with the repair or replacement of the

Hardware. You must comply with any other return procedures stipulated by

TomTom, if any.