Toshiba E-STUDIO 165 - Manual (Page 44)

5 APPENDIX
44 Troubleshooting at Network Printing Setups
Cannot discover this equipment
Problem description
This equipment is discovered automatically using SNMP.
When Address Book Viewer cannot automatically discover this equipment over the network, the
most likely cause is the limitations of the protocols on the supporting computers. In some cases,
you need to add or update network components.
The following checklist helps you identify the source of the error ad directs you to where you can
find more information about solving it.
5 Make sure that the device
name for this equipment is
unique and verify that the
WINS and/or DNS server
database are not causing
potential naming conflicts
with the network settings on
this equipment. If neces-
sary, change the network
settings on this equipment.
After the communication
comes back online, can you
see this equipment in the
network?
Next Step
Set up the NetBIOS name of the
device correctly.
6 If the network environment
is using complex subnet or
supernet structures, is the
IP address used by this
equipment within the net-
work structures range of
valid addresses?
End
Please contact your local network
support specialist for further
assistance.
No Check... Yes No For Instruction, Go To...
1 Is the SNMP enabled on
this equipment?
Is “public” is specify for the
Read Community?
Is “private” is specify for the
Read Write Community?
Next Step
Enable the SNMP (MIB) and con-
firm the Read Community and
Read Write Community setting.
2 Confirm that the protocol
suite installed on the client
computer has been updated
with the latest software for
the given operating system.
If your network only sup-
ports the IPX/SPX protocol,
make sure that the most
current version of Novell Cli-
ent software is installed.
Next Step
See the vendor’s Web site for
information about product
updates and technical supports.
No Check... Yes No For Instruction, Go To...