Tapco T-231 - Manual (Page 13)

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5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
RA number, and a detailed description of the
problem, including how we can duplicate it.
6. Write the RA number in BIG PRINT on top of the box.
Units sent to us without the RA number will be refused.
7. Ship the T•231 to us. We suggest insurance for all
forms of cartage. Ship to this address:
TAPCO
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We’ll try to fi x the T•231 within fi ve business days.
Ask Tech Support for the latest turn-around times
when you call for your RA number. The T•231
must be packaged in its original packing box,
and must have the RA number on the box. Once
it’s repaired, we’ll ship it back the same way in
which it was received. This paragraph does not
necessarily apply to non-warranty repair.
Repair
Service for TAPCO products is available from one
of our authorized domestic service centers or at our
factory, located in sunny Woodinville, Washington.
Service for TAPCO products living outside the United
States can be obtained through local dealers or
distributors.
If your T•231 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-877-827-2669, 7 am to 5 pm
PST, to explain the problem and request an RA
(Return Authorization) number. Have your T•231’s
serial number ready. You must have an RA number
before you can obtain warranty service at the
factory or an authorized service center.
3. Keep this owner’s manual and the detachable line
cord. We don’t need them to repair the T•231.
4. Pack the T•231 in its original package, including
endcaps and box. This is very important. When
you call for the RA number, please let Tech
Support know if you need new packaging. You
can order new packaging through our parts
department. LOUD Technologies is not responsible
for any damage that occurs due to non-factory
packaging.
Lonely? Looking for that special someone? Do you have a question about
your TAPCO product?
Please call our Technical Support folks at 1-877-827-2669, Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under Support, or e-mail us at [email protected]