Toshiba TEC B-570-QQ SERIES - Manual (Page 27)

11-2
11. TROUBLESHOOTING EM1-33035
Error Message Problem Solution
11. TROUBLESHOOTING
Turn the power off and decrease the
print head temperature.
1. Restart the printing by pressing the
[RESTAERT] key.
2. Replace the print head.
Turn the power off. Contact your
Authorized Service representative.
Remove the jammed media and feed
the undamaged media through the
cutter.
➔ Press the [RESTART] key.
Else
Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
Replace the card with a new one and
re-send data.
(Only 1MB and 4MB cards can be
used.)
Turn the power off then on again or
press the [RESTART] key.
Check the program data.
➔ Call your Authorized Service repre-
sentative if necessary.
The print head is too hot.
This message is displayed when
sending the head broken check
command ([ESC] HD001 [LF] [NUL])
and the print head has a broken
element.
There is a fault with the ribbon sensor.
Media is jammed in the cutter.
An error has occurred when loading
data onto a flash memory card.
An error has occurred while formatting
a flash memory card.
No more data can be saved in the
flash memory card.
A communication error has occurred
with the host.
EXCESS HEAD
TEMP
HEAD ERROR
RIBBON ERROR
****
CUTTER ERROR
****
FLASH WRITE
ERROR
FORMAT ER-
ROR
FLASH MEMORY
FULL
COMMUNICATION
ERROR