Contact onkyo support – Onkyo AV Receiver TX-NR509 User Manual
Page 69
69
En
Troubleshooting
Case 1:
If “No Update” is displayed on the front display of the
AV receiver, it means that the firmware has already been
updated. You do not need to do anything further.
Case 2:
If an error occurs, “Error!! *-**” is displayed on the front
display of the AV receiver. (Alpha-numeric characters on
the front display are denoted by asterisks.) Refer to the
following table and take appropriate action.
■
Errors during an update via USB
Case 3:
If an error occurs during the update process, disconnect
then reconnect the AC power cord and try again.
Case 4:
If an error occurs due to a wrong selection of input
sources, turn off and on the AV receiver. Then retry the
update.
Error Code
Description
*
-10,
*
-20
The USB device was not detected. Make sure
the USB flash memory or USB cable is
properly connected to the USB port. If the
USB storage device has its own power supply,
use it to power the USB device.
*
-14
The firmware file was not found in the root
folder of the USB device, or the firmware file
is for another model. Retry and download the
file on the support page of the web site,
following the on-site instructions. If the error
persists, please contact Onkyo Support and
provide the error code.
Others
Retry the update procedure from the
beginning. If the error persists, please contact
Onkyo Support and provide the error code.
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: 800-229-1687, 201-785-2600
Fax: 201-785-2650
Hours: M-F 9am-8pm/Sat-Sun 10am-4pm ET
Europe
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
China, Hong Kong
Unit 1033, 10/F, Star House, No 3, Salisbury Road, Tsim Sha Tsui Kowloon, Hong Kong.
Tel: 852-2429-3118 Fax: 852-2428-9039
Asia, Oceania, Middle East, Africa
Please contact an Onkyo distributor referring to Onkyo SUPPORT site.