Omega Vehicle Security OMG-ULTRACOMM2-PCI RS-232 - Manual (Page 19)

Appendix A - Troubleshooting
Omega Engineering OMG-ULTRA COMM+2.PCI Page 15
Appendix A - Troubleshooting
A Serial Utility Diskette is supplied with the Omega Engineering adapter and will
be used in the troubleshooting procedures. By using this diskette and following
these simple steps, most common problems can be eliminated without the need to
call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes
your on-board serial ports, controller cards, sound cards etc. The I/O
addresses used by these adapters, as well as the IRQ (if any) should be
identified.
2. Configure your Omega Engineering adapter so that there is no conflict with
currently installed adapters. No two adapters can occupy the same I/O
address.
3. Make sure the Omega Engineering adapter is using a unique IRQ. While the
Omega Engineering adapter does allow the sharing of IRQs, many other
adapters (i.e. SCSI adapters & on-board serial ports) do not. The IRQ is
typically selected via an on-board header block. Refer to the section on Card
Setup for help in choosing an I/O address and IRQ.
4. Make sure the Omega Engineering adapter is securely installed in a
motherboard slot.
5. When running DOS, Windows 3.x or other operating systems refer to the
Serial Utilities Disk 1 and the User Manual to verify that the Omega
Engineering adapter is configured correctly. The supplied software contains
a diagnostic program 'SSD' that runs under DOS and will verify if an adapter
is configured properly. This diagnostic program is written with the user in
mind and is easy to use. Refer to the README.txt file on the supplied
diskette for detailed instructions on using 'SSD'.
6. For Windows 95/98 and Windows NT, the diagnostic tool 'WinSSD' is
installed in the Omega folder on the Start Menu during the setup process.
First find the ports using the Device Manager, then use 'WinSSD' to verify
that the ports are functional.
Always use the Omega Engineering diagnostic software when troubleshooting a
problem. This will help eliminate any software issues and identify any hardware
conflicts