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Quick tips, Troubleshooting – Rival IC500 User Manual

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QUICK TIPS

(CONT.)

Soft Serve Ice Cream Tips (cont.)

• Most soft serve ice cream recipes combine cream, milk and sugar.

The type of cream you use will affect the flavor and texture.
The higher percentage of fat, the richer the ice cream and
the softer the texture.

• For example, heavy cream has at least 36% fat, followed by whipping

cream (30%), light cream (18%) and half & half (10%). You may use
any combination, but make sure the liquid measurement remains
the same.

• For example, you can make lighter ice creams by using more half &

half than cream, or by eliminating cream altogether.

• When pouring mixture into the Freezer Canister, be sure to stop at

least 1" (2.5 cm) below the recipe chute opening, as mixture will
increase in volume during the freezing process. Do not add more
than 3 cups of liquid mixture.

• Artificial sweeteners can be used as a substitute for sugar. Heat affects

the sweetness of artificial sweeteners. Only add artificial sweeteners to
mixtures that are cold or have cooled completely. When a recipe calls
for heating liquid to dilute sugar, omit the heating process and stir in
the sweetener until it dissolves.

• Mixture should be liquid when preparation starts. Do not use stiff

mixtures (i.e. whipped cream, partially frozen mixture).

• To prevent freezer burn, do not store prepared ice cream in the

Freezer Canister for more than 30 minutes uncovered .

II

.

TROUBLESHOOTING

Mixture does not freeze

The Freezer Canister was not cold enough; start over by
cleaning, drying and placing back into freezer.

The mixture was too warm; place mixture in the refrigerator
or freezer.

The mixture did not have enough sugar; do not use diet
beverages or liquids without any sugar (such as water)
in the unit.

The proportion of ingredients was incorrect; make a new
mixture and follow the recipe carefully.

Alcohol was added to the mixture too early. Start process
over with a new mixture and wait until the last 3-5 minutes
of freezing before adding alcohol or until after dispensing.

Paddle gets jammed

Mixture was added before the power was turned on, or too
much mixture was added. Start over by cleaning the canister
(may need to re-freeze) & making a new mixture.

Too much mixture was added; start over by cleaning the
canister (may need to refreeze) & making a new mixture.

Check that the unit is assembled correctly.

Ingredients such as candy, nuts or cookies were added too
soon or were not chopped enough; start over, make sure
ingredients are finely chopped and added during the
last 5 minutes of operation.

Motor does not work

Unit is not plugged in; make sure unit is plugged in and start
the motor before adding mixture.

Power switch is not turned on; turn power switch to ON and
then pour in mixture.

Icey Cream Machine

The motor may have overheated; turn power switch to

stops suddenly

OFF and wait at least 30 minutes before turning the unit

during operation.

on again.

Frozen drinks or ice cream

The power was not on. Keep the power on until all of the

are difficult to dispense.

frozen drink has been dispensed.

The consistency of the frozen drink is too thick to dispense.
Pour about 2 tablespoons of the liquid recipe (or water) into
the recipe chute. If needed, add more liquid until the frozen
drink dispenses. NOTE: Keep the power on while dispensing.

PROBLEM

SOLUTION

IC500_ICM_IB.qx 6/8/07 11:22 AM Page 14