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The basics of using your telephone, Answering calls, Making calls – Northern Modular Telephone User Manual

Page 9: Placing a call on hold, Transferring calls

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The basics of using your telephone

Answering calls

To indicate an incoming call, your telephone rings and a

º

symbol flashes beside a DN key.

To answer a call:

1.

Lift the handset; or press

©

; or press the DN key beside the flashing

º

º

º

º

.

Making calls

To call using the dial pad:

1.

Lift the handset or press

©

.

2.

Wait for dial tone.

3.

If no free line is selected automatically, press a DN key.

4.

Dial the number.

Note:

Whenever in this guide you read “Lift the handset,” you may alternatively press a free DN key, or press

©

(if so equipped). Each of these actions will give you dial tone.

Placing a call on hold

To place a call on hold:

1.

Press

˙

. The

º

º

º

º

flashes beside the line on hold.

To return to a held call:

1.

Press the DN key beside the flashing

º

º

º

º

.

Transferring calls

To transfer a call to another extension:

1.

Press

. The other party is on hold and you hear special dial tone.

2.

Dial the extension that you want to transfer the call to.

3.

Press

again, either when you hear ringing, or after you talk privately to the person you are

transferring the call to.

4.

Press

R

to transfer the call.

Note:

When using a feature of your telephone, such as transferring a call, if the person you are calling is not

available, press the DN key to speak to the original caller.