Using automatic call distribution, Phone –1, Using automatic call distribution –1 – Nortel Networks 330 User Manual
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4
Using the Advanced Features of Your
SoundPoint IP 330/320 Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 330/320 phone. This chapter contains instructions on:
•
Using Automatic Call Distribution
•
Using Multiple Call Appearances
•
•
To customize your phone, refer to
Customizing Your SoundPoint IP 330/320
Phone
on page
2-1
. To read about the phone’s basic features, refer to
Using the
Basic Features of Your SoundPoint IP 330/320 Phone
on page
3-1
.
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Automatic Call Distribution
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 330/320 phone allows:
• ACD login and logout
• ACD agent available and unavailable
Note
ACD is not available on all call servers. For more information, contact your system
administrator.