Network Computing Devices Label Printing Scale LSQ-40L - Manual (Page 23)

TROUBLESHOOTING
PROBLEM CAUSE SOLUTION PAGE
Scale will not turn on
Power not getting to
scale Twist plug as you are inserting in
scale.
4
Fuse Blown Replace fuse
No power at outlet Plug in at a different outlet
Too many labels come out
Too much text
attempting to be printed Remove some of the text that is being
printed
Make font sizes smaller 19
Label sensor Clean sensor
Bad sensor
Printout stretched out
Defective step gear.
motor
Contact dealer 2
Label wrapped around
pinch roller
Remove stuck labels
Poor printing of label Dirty print head Clean print head 2
Contrast too low Set contrast darker 16
Defective print head Replace print head
Out of paper Out of paper Replace with new roll of labels
Paper sensor
Labels moved away from sensor.
Adjust cartridge guide
Print head up error Print head up
Close print head by moving lever
down.
Defective print head position sensor
Label comes out but print Print board Replace board
Print head Replace print head
Printer error Print board Replace board
Print head Replace print head
Cannot communicate
using computer
IP address wrong Check scales ip address 7
Disable all networks except the one for
scale in computer
6
Cable plugged in wrong on hub
Check configuration 8
Not using a cat 5 Ethernet cable 3
No label comes out Set for paper mode
Check plug on cartridge is in D
position
Check configuration-should be label
with gap
17
No weight on platter or neg 5
Labels tearing
Cartridge guide too
tight
Open gap where label passes thru
Label roll snaps bad label roll Install new label roll
Label and wax paper
comes out
Paper came of spooler Reinstall label roll