Polycom IP3000 - Manual (Page 16)

SoundStation IP 3
000
Installation Instructions and User’
s Guide
12
Troubleshooting
No Dial Tone
Check that all connections are
tight and in place.
Make sure all connections are correct.
See “Installing and Connecting to the
Network,” page 4.
SoundStation IP 3000
Does Not Ring
Check that the ringer is not turned
off. See “Selecting a ringer sound,
or turning the ringer off,” page 7.
If the volume is turned all the way
down, increase the volume with the
Up volume key.
Flickering LCD
If your screen appears to flicker,
it may be because you are using
a certain type of older fluorescent
lighting in your building. Move the
SoundStation IP away from the lights,
or replace the lights.
Quick Keypad Input
Is Not Registered
Press the keys more slowly. Because
of system responsiveness, some keys
may not be recognized if you press
them quickly.
If the problem you are experiencing is
not resolved here, please contact your
system administrator.
Opening the Diagnostics Page
Click Diagnostics in the
Navigation panel.
Testing Network Connectivity By
Pinging Another Device
1
On the Diagnostics page,
enter the IP address of the device
that you want to ping.
2 Click Ping .
If you can communicate with the
device, you will receive a response
back from it.
Accessing Online Help Information
About the Diagnostics Panel
Click i .
Diagnostics