Philips 1EMN26039A - Manual (Page 32)

31
English
No sound
on the TV
loudspeaker.
Volume level is set to zero - increase the volume.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection,
ensure that the Audio L/R cable is connected
as described in Connecting your devices (see
‘Connecting your devices’ on page 29 ) . If you use a
component cable, ensure that you have not crossed
the red audio cable with the red video cable.
Audio output setting for the accessory device is
incorrect. For HDMI connections, some accessory
devices have an HDMI audio output setting that
must be turned on for HDMI to HDMI connections.
Check if [Sound] > [TV Speakers] > [Off] is set to
[On]. No sound will be output when
[TV Speakers] is set to [Off].
Bad picture
quality with
a coaxial
connection.
Standard defi nition channels are not as clear as
high defi nition channels - connect the devices via
component or HDMI cables.
Cannot control
your TV and
connected
devices with one
remote control.
Confi rm that the connected devices are EasyLink
compliant and are connected to your TV via an
HDMI cable. Not all brands of devices such as Blu-ray
Disc players use the same system as Philips EasyLink.
Other brands might not work with Philips EasyLink.
The brightness
of the TV
fl uctuates
automatically.
When in [Home] mode, this TV will automatically
adjust the brightness based on the ambient light.
If there is a sudden change in TV brightness, it may
be due to changes in the room lighting conditions
(sunshine / lamps), or an object blocking the light
sensor on the front of the TV. Please ensure the
room lighting is stable and the light sensor is not
blocked.
Downloading an electronic copy
To obtain an electronic copy of this manual:
1
Point your browser to www.philips.com/support
2
Choose your country of location.
3
Enter the model number or a keyword in the “Find your product”
fi eld. Alternatively, you can browse the catalog.
4
Click the description or model.
5
Under Product support, click “User manuals”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
• Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
• Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
10 Troubleshooting
Problem Possible cause and solution
No power or
indicator light.
The TV is not connected to the power.
Press
. POWER at the side of the TV or on the
remote control.
Ensure that the AC power cord is connected tightly
to the TV power connector and to the power socket
outlet.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
Connect the TV to a different power socket outlet.
Error message
on the screen
with HDMI
connection.
HDCP authentication fail.
Ensure that your HDMI cable is certifi ed.
Press SOURCE on the remote control to switch to
another source and then switch back to the HDMI
source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered
on, unplug either end of the HDMI cable and then
reinsert the cable.
No picture
or sound is
detected from
the PC.
An incorrect HDMI input jack is connected or an
audio cable is not connected.
Connect a HDMI-DVI cable to the HDMI 1 input
jack on the TV.
Connect an audio cable to the HDMI 1 AUDIO IN
on the TV.
Press SOURCE on the remote control, and select
the HDMI 1 source.
TV does not
respond to the
remote control.
Batteries are installed incorrectly, or low battery power.
Ensure the indicator light on the TV blinks when you
press the remote control buttons.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and
do not need to be replaced.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power
cord.
The picture
is distorted,
stretched out, or
has black bars on
the side or top.
Broadcast video format.
Press FORMAT on the remote control to select the
best picture format.
For some accessory devices, the picture format must
be set in the accessory device.
The picture is
mostly red and
green, or the
picture misses
red when
connected to an
accessory device
via component
cables.
Insecure/incorrect connection.
Ensure all the connections are made according to
the color code.
Push the component cables all the way into the
YPbPr sockets on the TV.
No picture or
sound.
No picture or sound - ensure you have selected the
correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set
the TV to the correct source input.
If the TV is connected directly to the wall via a coaxial
connection, perform the auto-installation again.
EN