Panasonic DMP-BDT215 - Manual (Page 34)

34 VQT3B58
R eference Troubleshooting guide
Before requesting service, please perform
the following steps.
The following do not indicate a problem with this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Unit doesn’t respond to remote
control or front panel buttons.
Press and hold [POWER Í/I] on the main unit for
3 seconds.
– If still unable to power the unit off, disconnect the power
cord, wait 1 minute, then reconnect the power cord.
∫ Cannot eject disc.
The unit may have a problem.
1 While the unit is off, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [ 1] (right) on the remote control or
[POWER Í/I] on the unit until “06 FTO” is displayed on
the unit’s display.
3 Press [OK] on the remote control or [ < OPEN/CLOSE]
on the unit.
To return to the factory preset.
¾ Select “Yes” in “Restore Default Settings” in the Setup
menu. ( 33)
To return all settings to the factory preset.
¾ Reset the unit as follows:
1 While the unit is off, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [ 1] (right) on the remote control or
[POWER Í/I] on the unit until “08 FIN” is displayed on
the unit’s display.
3 Press and hold [OK] on the remote control or [ < OPEN/
CLOSE] on the unit for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾ This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
The remote control doesn’t work properly.
¾ Change the batteries in the remote control. ( 4)
¾ The remote control and main unit are using different
codes. If “SET ” is displayed on the unit’s display when
a button is pressed on the remote control, change the
code on the remote control. (
33)
The TV tuner mode is not displayed when
the TV is switched on.
¾ This phenomenon may occur, depending on the TV
setting, when “Quick Start” is set to “On”.
– Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾ The ratings level returns to the factory preset.
1 While the unit is on, press and hold [OK], [B] and [Y] on
the remote control at the same time for more than
5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [ 1] (right) on the remote control or
[POWER Í/I] on the unit until “03 VL” is displayed on
the unit’s display.
3 Press [OK] on the remote control or [ < OPEN/CLOSE]
on the unit.
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
(
15)
4
Make the following checks and visit our
website for more information.
For USA :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
4
Or visit our website to find a service
center.
You can find a service center near you easily on our
website.
Other support information:
“Customer Services Directory (United States and Puerto
Rico)” (
41) or “Limited Warranty (Only for
CANADA)” ( 42).
General operation
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