Panasonic HYBRID IP-PBX KX-TDA30 - Manual (Page 132)

1.8 Utilising the Call Centre
132 User Manual
1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put
in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting
call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customising Your Phone
• 3.1.3 Customising the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up .
(Hurry-up)