Philips E5000 - Manual (Page 13)

Normal wear and tear, including chips, scratches, abrasions,
discolouration or fading
troubleshooting
This chapter summarises the most common problems you could encounter
with the Sonicare. If you are unable to solve the problem, contact the
Philips Customer Care Centre in your country (see chapter ‘Guarantee &
service’) or visit www.philips.com.
Problem Solution
The Sonicare toothbrush does
not work.
You may need to recharge the Sonicare. Charge the Sonicare for at
least 24 hours.
Make sure the socket is live when you recharge the appliance. The
electricity supply to sockets in mirror cabinets over washbasins or
shaver sockets in bathrooms may be cut off when the light is switched
off.
The motor runs but the brush
head does not operate.
You may need to reattach or replace the brush head.
I feel a tickling sensation when I
use the Sonicare.
You may experience a slight tickling/tingling sensation when you
use the Sonicare for the first time. As you become accustomed to
brushing with the Sonicare, this sensation diminishes.
The brush head rattles when I
use the Sonicare.
The Sonicare should produce a gentle hum during operation. Tighten
the brush head nut to eliminate excessive rattling. If the rattling does
not stop, you may need to replace the brush head.
Make sure you remove the travel cap before you switch on the
appliance.
The brush head chatters
against my teeth.
You can avoid this by keeping the brush head properly oriented, with
the brush head placed on the gumline at an angle of 45 degrees.
Brushing seems less powerful. You may need to recharge the Sonicare.
The Easy-start feature may be active and needs to be deactivated (see
chapter ‘Features’).
You may need to clean the brush head.
You may need to replace the brush head.
The Sonicare gives off an
unpleasant smell.
You may need to clean the appliance. Clean the handle, brush head
and charger thoroughly (see chapter ‘Cleaning’).
You may need to replace the brush head.
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