About your new smartconnect, Connect smartconnect to your telephone, Troubleshooting – PORT SmartConnect Smart Connect Digital Adapter User Manual
Page 2
Congratulations on purchasing
SmartConnect, a universally compatible
communication device for executives,
mobile professionals and office workgroups.
SmartConnect lets you connect your tele-
conferencing unit or modem to virtually any
digital phone set, multi-line key system or
hotel telephone in seconds. SmartConnect is
fully compatible with all modems and can
support connections up to 56K. Note: Actual
connect speed can be limited by the phone
system or PBX you are calling through and
may be slower than a standard analog
connection typically handled by your modem.
About Your New SmartConnect
If you will be using SmartConnect with a…
Teleconferencing device . . . . . . . . . . . . .see Figure 1.
PC modem . . . . . . . . . . . . . . . . . . . . . . .see Figure 2.
1. Plug the AC power cord into SmartConnect’s power
jack,
and a standard wall outlet, see Figures 1 & 2.
2. Unplug the curly telephone handset cord from the
telephone base. Plug this cord into the HANDSET
jack in front of SmartConnect’s LEARN button, under
the picture.
3. Plug SmartConnect’s straight modular cord into the
handset jack on your telephone’s base.
4. Plug the cord from your teleconferencing device or modem
into SmartConnect’s VOICE/DATA jack, labeled:
Please Note: The teleconferencer or modem (analog
device) will need to be disconnected to complete the
learning process.
5. Check Figures 1 & 2 to make sure the connections are
correct for your device.
IMPORTANT: Follow the setup procedure in this User Guide whenever you
move SmartConnect to a different telephone.
Connect SmartConnect to Your Telephone
Step 1
Figure 2
Figure 1
In-Use
Light
PC
Modem
Conferencer
LEARN
Button
In-Use
Light
LEARN
Button
WARNING:
Do not plug SmartConnect directly into phone line—you may damage equipment!
Poor transmit or receive quality
1. Did SmartConnect learn the characteristics of your phone?
2. Did you get an outside line during setup? (Review Step 2 of the installation instructions.)
3. Did you try all of the Transmit Level switch settings (I, II, III)?
4. Did you try adjusting the volume on your phone or teleconferencing device.
Learn light flashing green
SmartConnect is trying to learn your phone. Check Step 2 of the installation
instructions to be sure:
1. You have an outside line.
2. You’ve taken the handset off the phone cradle.
If so:
3. Unplug, then reconnect SmartConnect’s power cord.
4. Repeat Step 2 of the installation instructions.
Learn light flashing orange
SmartConnect did not learn your phone successfully.
1. Check your phone and handset connections.
2. Unplug, then reconnect SmartConnect’s power cord.
3. Repeat Step 2 of the installation instructions.
Unit dead, no transmit or receive
1. Has the unit been installed correctly? (For teleconferencing, make sure setup looks
like Figure 1. For PC modem, make sure setup looks like Figure 2.)
2. Did you remove the handset from the cradle and set it on the desk?
3. Did you get an outside line?
4. Is SmartConnect’s In-Use light lit?
5. For teleconferencing: Did you turn your teleconferencer on?
For PC modem: Did you set your PC modem for manual transmission?
If you are still
having trouble, call
Technical Support:
(503) 684-3147.
Troubleshooting
SmartConnect provides these
additional features:
•Compact, durable, and lightweight design
allows SmartConnect to go anywhere.
•Small footprint.
•Smart Interface Technology (LearnIt™)
ensures universal compatibility with
virtually any North American business
telephone.
•Easy installation and user setup.
•Transmit switch adjusts speaking volumes.
•Online light indicates when VOICE/DATA
port is in use.