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Upgrading the polycom vvx 1500 d phone, Upgrading the polycom vvx 1500 d phone –3 – Polycom VVX 1500 D User Manual

Page 35

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Troubleshooting the Polycom VVX 1500 D Phone

3 - 3

Upgrading the Polycom VVX 1500 D Phone

Symptom

Problem

Corrective Action

The VVX 1500 D phone will not
upgrade when provisioned by a
Polycom CMA system.

The VVX 1500 D phone is not
running Polycom UC Software
3.3.0 .

Do the following:

Upgrade the VVX 1500 D phone to UC
Software 3.3.0 using the provisioning
server. Refer to

Upgrading the

Phone’s Software

on page

2-16

.

Ensure that the Polycom CMA system
is running software version 5.0 .

Change the appropriate CMA
parameters through the phone’s user
interface. Refer to

Enabling

Provisioning Using a Polycom CMA
System

on page

2-18

.

The software on the VVX 1500 D phone
can now be upgraded through the
Polycom CMA system.