Plantronics CS50 User Manual

Page 7

If the volume is still too low, select another
Tx Slide Switch setting (refer to the Quick
Start Guide).

Incorrect Try

other Configuration Dial settings on

Configuration Dial

the base unit.

setting for your
telephone

PROBLEM

I can hear a dial tone in more than one configuration position

Possible Cause

Solution

Telephone will work

Use the position that sounds best to you

in more than one

and the person you call.

Configuration Dial
position

PROBLEM

I tried all four positions on the Configuration Dial and cannot hear
a dial tone in any position.

Possible Cause

Solution

CS50 Wireless

Check that the telephone is connected to

Headset System is

the base unit’s Telephone Cable Port.

not connected
correctly

Check that the handset is connected to
the base unit’s Handset Cable Port.

You may have an

Call your supplier or local Plantronics

office incompatible

for help.

phone

The telephone line

Reconnect the handset to the telephone

is dead

and test.

PROBLEM

Receive sounds distorted.

Possible Cause

Solution

Listen volume too

If your telephone has a receive

high on your

volume control, lower this until

telephone

the distortion disappears.

If the distortion is still present, lower the
Listen Volume Adjust on the headset.
If the distortion persists, select another
Rx Slide Switch setting (refer to the
Quick Start Guide).

PROBLEM

I can hear too much background conversation, noise or sidetone.

Possible Cause

Solution

Speak volume is

Lower the Speak Volume by adjusting the

too high

Speak Volume control on the base unit.
If the volume is still too high, select
another Tx Slide Switch Setting (refer to
the Quick Start Guide).

PROBLEM

Sudden loss of audio, continuous noise or distorted audio on
receive.

Possible Cause

Solution

Software reset

Press the Talk Button (20) twice.

required

If the problem persists perform a System
Reset refer to instructions on page 16.

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