Troubleshooting – Plantronics CS50 User Manual
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SWITCHING FROM HEADSET TO HANDSET
WHEN USING THE LIFTER
If during a call you are using your headset and want to switch to
the telephone handset, remove the handset from the Lifter, then
press the Talk Button (20) on your headset. The Lifter will lower
and you will then be able to continue the call using the handset.
SWITCHING FROM HANDSET TO HEADSET
WHEN USING THE LIFTER
If during a call you are using the telephone handset and want to
switch to your headset, press the Talk Button (20) on the headset.
The Lifter will raise and you will be able to continue the call using
your headset.
Replace the telephone handset on the Lifter. When the call is
finished press the Talk Button (20) on your headset. The Handset
Lifter will lower the handset and end the call.
TROUBLESHOOTING
PROBLEM
I plugged everything in but the lights won’t come on.
Possible Cause
Solution
No power
Check that the AC Power Adapter is
connected to the base unit.
Check that the AC Power Adapter is
connected to the mains supply.
Check that the AC Power Adapter is
the model supplied by Plantronics.
PROBLEM
I cannot hear caller /dial tone.
Possible Cause
Solution
CS50 Wireless
Check that the telephone is connected
Headset System is
to the base unit’s Telephone Cable Port.
not connected
Check that the handset is connected to
correctly
the base unit’s Handset Cable Port.
Ensure you are in
Press the Talk Button to select correct
headset mode
mode.
Out of range
Walk back into range.
Headset battery
Recharge the battery by placing the
is low
in the Headset Docking Cradle.
Listen volume
Adjust the Listen Volume Control on
too low
the headset.
If the volume is still too low, select
another Rx Slide Switch setting (refer
to the Quick Start Guide).
Incorrect Try
other Configuration Dial settings on
Configuration Dial
the base unit.
setting for your
telephone
PROBLEM
Callers cannot hear me.
Possible Cause
Solution
Mute is selected
Press the mute button once. The audible
mute indicator should then stop beeping.
Headset microphone Align the headset boom with your mouth.
boom is incorrectly
positioned
Speak volume is
Increase the Speak Volume by adjusting
too low
the Speak Volume Controls on the base
unit.
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