Planet Technology SKG-300 User Manual

Page 34

Common Fix

If SKG-300 was working OK and suddenly stops working properly (e.g. stops responding to incoming rings

or you cannot get a VoIP dial tone) try the following:

• Quit the SKGAgent (right click on the green telephone in the System Tray and select Quit)
• Quit the Skype application
• Unplug the SKG-300 adaptor
• Wait

seconds

• Plug in the SKG-300 adaptor
• Start

Skype

• Start the SKGAgent

Wrong Device Installed

If you insert the SKG-300 adapter on a Windows XP SP2 PC “prior” to installing the software, the adapter will

be incorrectly installed as a USB Modem.

Simply proceed to install the SKG-300 software and it will resolve the issue and install the adapter properly.

Softphone Version Warning

If you get a Softphone Version Warning from SKG-300, then you should upgrade your softphone to the latest

version. Otherwise, SKG-300 may not operate properly.

SKG-300 does not appear to be responding to incoming calls

There are several reasons why SKG-300 may not function.

• SKG-300 may not work properly with some 4 wire (multi-line) phones
• Make sure the SKG-300 adapter is connected to the PC and SKGAgent is running (green phone in the

Windows System Tray).

• Make sure the handset is connected to the phone jack on the SKG-300 adaptor and not the line jack