Contact technical support, Technical support services, United states – Promise Technology VTrak J610S User Manual

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VTrak J610s, J310s Quick Start Guide

Contact Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.

If you decide to contact us, please have the following information available:
•

Product model and serial number

•

BIOS, firmware and driver version numbers

•

A description of the problem / situation

•

System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

United States

Important

Promise offers 24x7 live technical support (in English only) for
registered owners of VTrak products. To register, point your
browser to:

http://www.promise.com/support/warranty/
warranty_eng_pdchoose.asp

Promise Online™ Web Site

Promise Online™ eSupport

http://www.promise.com/support

(technical documents, drivers, utilities, etc.)

https://support.promise.com/support

(online request form)

E-mail Support