LG WM2016C - Manual (Page 20)

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TROUBLESHOOTING GUIDE
✽ This washing machine is equipped with automatic safety functions which detect and diagnose problems at an
early stage and react appropriately. When the machine does not function properly or does not function at all,
check the following points before you call the Service Department.
Rattling and clanking noise
Thumping sound
Vibrating noise
Water leaks
Excessive suds
Musty or mildewy
odor in washer
• Foreign objects such as coins
or safety pins may be in drum
or pump.
• Heavy wash loads may
produce a thumping sound.
This is normal.
• Have all the transit bolts and
packing been removed?
• Wash load may be unevenly
distributed in the drum.
• Are all the feet resting firmly
on the ground?
• Fill hose connection is loose at
tap or washer.
• House drain pipes are
clogged.
• Too much detergent or
unsuitable detergent.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
Stop washer and check drum and drain
filter.
If noise continues after washer is restarted,
call for service.
If sound continues, washer is probably out
of balance. Stop and redistribute wash
load.
See Installation Instructions for removing
shipping bolts.
Stop washer and rearrange wash load.
Adjust the leveling feet.
Make sure all four feet are in firm contact
with the floor, while the washer is in the
spin cycle with load.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber if
necessary.
Reduce detergent amount or use HE
(High Efficiency) detergent.
• Use only HE (High-Efficiency) detergent
in accordance with the manufacturer’s
instructions.
• Run the Tub Clean cycle regularly.
Be sure to wipe around and under the
door seal frequently.
Problem Possible Cause Solution
Designed specially to use only
HE(High Efficiency) detergent