Linksys RT31P2 User Manual
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Appendix A: Troubleshooting
Common Problems and Solutions
Broadband Router with 2 Phone Ports
C. Click the LAN settings button and remove anything that is checked.
D. Click the OK button to go back to the previous screen.
E. Click the option Never dial a connection. This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.
B. Make sure you have Direct connection to the Internet selected on this screen.
C. Close all the windows to finish.
13. To start over, I need to set the Router to factory default.
Hold the Reset button for approximately five seconds and then release it. This will return the password,
forwarding, and other settings on the Router to the factory default settings. In other words, the Router will
revert to its original factory configuration.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to
“keep alive” the connection. This may not always work, so you may need to re-establish connection
periodically.
A. To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the
Router.
B. Enter the password, if asked. (The default password is admin.)
C. On the Basic Setup tab, select the option Keep Alive, and set the Redial Period option at 20 (seconds).
D. Click the Save Settings button.
E. Click the Status tab, and click the Connect button.
F. You may see the login status display as Connecting. Press the F5 key to refresh the screen, until you see
the login status display as Connected.
If the connection is lost again, follow steps E and F to re-establish connection.
15. I can't access my email, web, or VPN, or I am getting corrupted data from the Internet.
The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500.
For most DSL users, it is strongly recommended to use MTU 1492. If you are having some difficulties,
perform the following steps:
A. To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the
Router.
B. Enter the password, if asked. (The default password is admin.)