Linksys RT31P2 User Manual

Page 50

Appendix A: Troubleshooting
Common Problems and Solutions

Broadband Router with 2 Phone Ports

6. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in the

Local Area Connection Properties window.

7. Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If you are using the
Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.

1. Click Start and Control Panel.
2. Click the Network and Internet Connections icon and then the Network Connections icon.
3. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using,

and select the Properties option.

4. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP), and click

the Properties button. Make sure that Obtain an IP address automatically and Obtain DNS server
address automatically are selected.

B. Open a command prompt.

•

For Windows 98 and Millennium, click Start and Run. In the Open field, type command. Press the

Enter key or click the OK button.

•

For Windows 2000 and XP, click Start and Run. In the Open field, type cmd. Press the Enter key or

click the OK button.

C. In the command prompt, type ping 192.168.1.1 and press the Enter key.

•

If you get a reply, the computer is communicating with the Router.

•

If you do NOT get a reply, check the cable, and make sure Obtain an IP address automatically is

selected in the TCP/IP settings for your Ethernet adapter.

D. In the command prompt, type ping followed by your Internet IP address and press the Enter key. The

Internet IP Address can be found in the web interface of the Router. For example, if your Internet IP
address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.

•

If you get a reply, the computer is connected to the Router.

•

If you do NOT get a reply, try the ping command from a different computer to verify that your original

computer is not the cause of the problem.

E. In the command prompt, type ping www.linksys.com and press the Enter key.

•

If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the

ping command from a different computer to verify that your original computer is not the cause of the
problem.