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2 troubleshooting, Troubleshooting -2 – Konica Minolta NC-6 User Manual

Page 49

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9

Appendix

9-2

NC-6

9.2

Troubleshooting

Check the following chart if you have problems using the copier as a
network printer.

Checkpoint

Possible cause

Solution

1

Has the print job
reached the copier?

Yes

A copier error has
occurred. (No paper,
no toner, etc.)

Check the copier and
resolve any errors.

No

The data has not
arrived at the copier.

See checkpoint 2.

2

Does the computer
respond when a ping
test is sent to the
controller?

Yes

The port number
setting is wrong.

Correct the port
number setting.

A computer
malfunction has
occurred.

Restart the computer.

The driver has not
been installed
correctly.

Uninstall the driver
software, and then
reinstall it according to
the instructions.

No

A copier malfunction
has occurred.

Restart the copier.

The network cable has
become disconnected
or there is a problem
with the hub.

Reconnect the cable,
and restart or replace
the hub.

The IP address or
subnet mask setting is
wrong.

Correct the IP address
and subnet mask
setting.