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Troubleshooting guide – Shark NAVIGATOR NV350W User Manual

Page 17

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TOLL FREE: 1-800-798-7398

17

www.sharkclean.com

Troubleshooting Guide

To purchase replacement parts, please visit our website: www.sharkclean.com

or contact customer service: 1-800-798-7398.

PROBLEM

POSSIBLE REASONS & SOLUTIONS

Vacuum is not

picking up dirt.

Check filters to see if they need cleaning. Follow instructions for rinsing

and drying the filters before re-inserting back into the vacuum. (See

“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other

blockages. (See “Checking for Blockages” for instructions.)

Vacuum lifts scatter rugs

(lightweight, movable

rugs).

Suction is powerful. Take care when vacuuming scatter-type rugs or rugs

with delicately sewn edges. Open the suction release on the handle to

decrease suction power.

Airflow is restricted. No

suction or light suction.

Check filters to see if they need cleaning. Follow instructions for rinsing

and drying the filters before re-inserting back into the vacuum. (See

“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear

blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other

blockages. (See “Checking for Blockages” for instructions.)

Motorized floor brush

has become jammed or

has shut off.

Immediately turn off and unplug vacuum, disconnect the nozzle and remove

blockage before reconnecting and turning vacuum back on. (See “Checking

for Blockages” for instructions.)

Vacuum turns off on its

own.

This vacuum cleaner is equipped with a motor protective thermostat. If for

some reason your vacuum overheats, the thermostat will automatically turn

the unit off. Should this occur, perform the following steps to restart the

motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See “Maintenance” sections for

instructions.)

4. Check for blockages in hose, accessories and inlet openings. (See

“Checking for Blockages” for instructions.)

5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.

Note: If vacuum still does not start, contact Customer Service at:

1-800-798-7398.

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10-12-01 3:18 PM