Appendix d – SBC comm Alcatel Speed Touch PC AlcatelPCNT02A User Manual

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Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT

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APPENDIX D

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error
message. If after troubleshooting, you are still having problems, then you should contact your
Internet Service Provider for assistance.

Step Problem

Solution

Launch

The following dialog appears:

Reset your display to 256 colors or more. SBC

Express will not run in 16 color mode.

From the start menu, choose “settings->control

panel”. Double-click “Display” and choose the
“settings” tab. Select more colors from the
“colors” pull-down list.

Minimum
Resources

SBC Express verifies minimum requirements on
several resources including hard drive space, RAM,
operating system level, and processor speed and
family.

If any of these resources are under the required value,
an error will display describing which resource did not
meet the requirement.

Update your computer to the recommended

resource level.

Installing
Network
Interface Card

When installing Network Interface Cards on Windows
systems the installation process may ask for the
original installation disk.

Some of these files can be found in the SYSTEM
directory or the WINDOWS directory of the
machine. If not, you will have to provide an
installation CD-ROM for the installation of the
drivers to be successful.

Incompatible
Adapter

This scenario can occur when a machine had a

previous NIC or Network Adapter installed, but the
physical device is missing or was misconfigured.

Use the “Fix” button to launch the appropriate

system control panel along with context sensitive
help. The help provided will guide you through
the steps to disable or remove the adapter.

Missing Internet
Protocol

This scenario can occur if Client for Microsoft
Networks is not installed with the TCP/IP protocol or
if the NIC is installed without binding TCP/IP to the
NIC.

Use the “Fix” button to launch the appropriate
control panel and context sensitive help to guide
you in binding TCP/IP to the network adapter.

Disabled
Network Adapter

This scenario can occur when a NIC is present in the
system, yet the adapter has been disabled.

Use the “Fix” button with context sensitive help
to guide you through enabling the adapter.